24-Hour Crisis Hotline: 269-385-3587

Bilingual Human Trafficking Case Manager

Assist victims/survivors of labor and sex trafficking recovering from trauma and exploitation.

Kalamazoo, MI

Brief Description

Assist victims/survivors of labor and sex trafficking recovering from trauma and exploitation. To deliver high quality survivor-centered, trauma-informed intensive case management to migrant and immigrant victims/survivors of human trafficking; developing service plans to match individual needs utilizing a range of financial, medical, social, vocational, and other services and resources based on participants needs, eligibility, and priorities. Also participate, as required, in crisis intervention, program planning, outreach, and service development through task forces, and community work groups.

Job Responsibilities

  1. Deliver trauma-informed, survivor-centered intensive case management and advocacy services based on individual needs.
  2. Provides immediate emergency response services and advocacy to victims/survivors at safe locations such as hospitals, police stations, the victims/survivor’s home, or other non-traditional locations in the community.
  3. Provide individualized intake, assessment, orientation, support, safety planning, referral and advocacy services by assessing and evaluating each victim/survivors distinct needs to develop service plan.
  4. Asses and monitor case progress to ensure goals are being attained, designated resources are being maximized, and modify plans as required.
  5. Ensure that victims/survivors are provided the information, tools, resources, and support they need to meet their self-identified goals and objectives.
  6. Meet and communicate regularly with assigned caseload participants weekly or as needed.
  7. Engage in outreach to key partner orgainizations and vulnerable communities in oder to increase identification of human trafficking as well as resources available to victims/survivors.
  8. Ensure compliance with record keeping, documentation management and reporting requirements.
  9. Attend team and all staff meetings, participate in collective team and agency efforts, and comply with all YWCA Kalamazoo policies and practices.

Education requirements, certifications, work experience

  1. Minimum Bachelor’s Degree in human services or a related field (or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work.)
  2. Fluency in Spanish and English required.
  3. A minimum of two years’ experience of providing services to people who have experienced harm.
  4. Knowledge of trafficking, the myriad of barriers and unique needs a victim/survivor will have, and an in-depth understanding of trauma-informed care.
  5. Familiarity with community systems and resources.
  6. Excellent presentation and communication skills.
  7. Excellent organizational skills. Proven abilities to set priorities and fulfill responsibilities.
  8. Ability to work effectively with staff from other disciplines (criminal justice system, human services, health care, employment agencies) and to effectively represent the YWCA.
  9. Demonstrated ability to be flexible and creative in meeting client needs while maintaining professional boundaries and self-care practice.
  10. Demonstrated ability to work with people of diverse backgrounds.
  11. Ability to make sound decisions and respond capably in crisis situations.
  12. Ability to work independently to ensure proactive, quality performance of duties, as well as ability to work part of a team.
  13. A valid driver’s license and reliable transportation.
  14. CPR and First Aid certification required.

Training Requirements:

  1. Orientation to YWCA Personnel Policies, Mission, Purpose and One Imperative.
  2. Racial Justice Training.
  3. Orientation to Domestic Violence, Sexual Assault, Confidentiality, Mandatory Reporting.
  4. Other appropriate training and in-service which will occur during employment.

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