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Director of Facilities

The Director of Facilities is responsible for the overall leadership and direction of the commercial facility operations, including upkeep, workplace health and safety program, security, and construction-leasing project coordination.  Provides supervision of facilities staff and contract janitorial employees.

Department:   Operations
Supervisor:    Vice President of Operations & Human Resources
Compensation Range: $55,000+, Leadership Salary Scale
FLSA Status: Exempt, Full-Time
Hours of Work: Monday – Friday; Typical Business Hours. Occasional evening or weekend work.

Kalamazoo, MI

Brief Description

The Director of Facilities is responsible for the overall leadership and direction of the commercial facility operations, including upkeep, workplace health and safety program, security, and construction-leasing project coordination.  Provides supervision of facilities staff and contract janitorial employees.

Job Responsibilities

  1. Plans, coordinates, and supervises all daily operations of facility maintenance.
  2. Manages work order production, coordinates work order scheduling, and control systems.
  3. Reviews/assigns all incoming work orders.
  4. Participates in planning meetings with YWCA’s department and contractors in order to prioritize approved repair and maintenance projects and to ensure work is performed and completed within established timelines.
  5. Conducts site visits to inspect facilities and exterior and interior to ensure the maintenance, safety and cleanliness of designated locations.
  6. Coordinates departmental move to new locations, providing timelines for packing and serving as liaison with vendors responsible for moving and storing furniture, equipment and materials, and installing and configuring telecommunications systems.
  7. Assigns and monitors and supervises the work of subordinate staff, conducts training, performance reviews, and administers corrective or disciplinary actions, as required.
  8. Researches and recommends the purchase of special equipment used in facility maintenance and repair projects.
  9. Work with appropriate government agencies to ensure that buildings are safe and meet current code requirements; Must be familiar with and ensure compliance of OSHA & HQS regulations and standards.
  10. Performs inventory control for the maintenance and cleaning of the buildings, including purchasing and maintaining of supplies and equipment on an on-going basis.
  11. Oversees Emergency Preparedness Planning and on-site safety/security including the development and implementation of policies and procedures relative to building operations. Works in collaboration with the safety committee as an integral member of the Safety Committee.
  12. Assesses emergency situations, coordinates the work of appropriate and remains on site to ensure building operations resume. Maintains a priority system for emergency responses.
  13. Complies and prepares comprehensive status activity reports of pending and completed maintenance repair projects.
  14. Participates in the annual budget preparation process and reviews related expenditures of operating and capital improvement budgets to ensure spending remains within guidelines.
  15. Maintains all budget, documentation on all service agreements, warranties, safety related documentation, invoices, etc.
  16. Implement, monitor, and follow policies and procedures designed to improve operations, minimize operating costs, and provide efficient use of labor and material. Regularly evaluates organizational efficiency by identifying opportunities for operational improvements, making recommendations, and leading the implementation of those improvements.
  17. Manage and perform all work related to the maintenance of YWCA facilities (including but not limited to building inspections, HVAC, plumbing, electrical, custodial, landscape, waste management and security).
  18. Identifies, develops, implements, and monitors a preventative maintenance program of scheduled inspection and repair of a variety of equipment and building systems.
  19. Demonstrated ability to provide strong leadership and communication to staff and vendors.
  20. Demonstrated ability to make sound decisions and respond capably in stressful situations, and to understand and work within the organizational structure, policies, and procedures.
  21. Demonstrated ability to provide strategic leadership to support the evolving growth of the organization.
  22. Demonstrated ability to work with people of diverse backgrounds.
  23. Must possess discretion and diplomacy skills, and a willingness to be flexible in a fast-paced environment.
  24. Evidenced abilities in project management.
  25. Demonstrated ability to use Microsoft Office applications.
  26. Provides back up to Director of Properties.
  27. Will work closely with the Director of Technology and Director of Human Resources with regard to technology and safety procedures.


  1. YWCA locations
  2. Occasionally/Frequently/Continually exposure to blood-borne and airborne pathogens or infectious materials
  3. While performing the duties of this job, the noise level in the work environment is usually
  4. The employee must occasionally lift and /or move more than 50 pounds / frequently lift and/or move up to 30 pounds / continually lift and/or move up to 15 pounds
  5. Specific vision abilities required by this job include Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus.

Education requirements, certifications, work experience

  1. Bachelor’s degree in facility management or Associates Degree with licensing either Mechanical or Electrical in a construction or technology trade is preferred.
  2. Must be able to read and interpret plans, technical manuals, diagrams, architectural blueprints and specifications used in the building, mechanical, electrical trades.
  3. Five years of commercial facility experience, with a minimum of two years in a non-profit organization.
  4. Two years’ experience developing and managing a program budget.
  5. Two years’ experience developing and managing workplace health, safety and security initiatives.


  1. Orientation to YWCA Personnel Policies, Mission, Purpose and One Imperative.
  2. Racial Justice Training
  3. Orientation to Domestic Violence, Sexual Assault, Confidentiality, Mandatory Reporting.
  4. Appropriate training and in-service which will occur during employment.

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