24-Hour Crisis Hotline: 269-385-3587

Emergency Response Team Advocate

Provide Emergency Response services and referrals to victims of domestic violence.

Kalamazoo, MI

Brief Description

Provide. Emergency Response services and referrals to victims of domestic violence.

Hours of Work: Full time. On-call. Flexible as a response to program needs and as arranged with supervisor.
Starting Wage Range: Competitive Salary; Excellent Benefits
FLSA Status Non-Exempt
Department: Victim’s Services
Supervised By: Director of Emergency Response Services

Job Responsibilities

  1. Provides immediate in-person crisis intervention support to victims of domestic violence and/or sexual assault in their homes or a safe environment.
  2. Provides empathetic support and describes accurate information and options in a polite, professional manner.
  3. Participate in an on-call rotation in support of the 24/7 program.
  4. Informs and educates victims on Personal Protection Orders, Crime Victim Compensation and the criminal justice system. Makes referrals as needed.
  5. Transports victims and their children to Shelter when necessary.
  6. Follows supervision regarding work schedule, safety planning, record keeping and communicating clients’ needs.
  7. Assist in training program volunteers
  8. Safeguard confidential information gained as a result of the position.
  9. Comply with applicable local, state and federal licensing requirements/certification and or regulations.
  10. Work cooperatively with program participants, YWCA staff and volunteers.
  11. Perform other duties as assigned.

Education requirements, certifications, work experience

  1. Bachelor’s degree in Criminal Justice or Social Work required.
  2. One year of experience in crisis intervention, domestic violence or counseling situations preferred.
  3. Demonstrated assertiveness and ability to manage conflict.
  4. Must have excellent verbal and written communication skills.
  5. Demonstrated ability to work with people of diverse backgrounds.
  6. Ability to respond; meet clients at home, hospital, or police station
  7. Must have reliable transportation.
  8. Must have and maintain a valid driver’s license.
  9. Must be able to travel throughout Kalamazoo County.
  10. Must have interest and concern for assisting survivors of domestic and sexual assault.
  11. Ability to maintain neutrality while supporting clients in a non-judgmental manner.
  12. Familiarity with community services available to victims of domestic and sexual assault.
  13. Proficiency in Spanish preferred.


  1. Familiarization with YWCA Personnel Policies and Mission.
  2. Appropriate training and in-service which will occur during employment.
  3. Participates in twenty (20) hours of required domestic violence training.
  4. Participates in continuous training offered by YWCA, Michigan Coalition to End Domestic & Sexual Violence (MCEDSV) or other community organizations.

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