24-Hour Crisis Hotline: 269-385-3587

Residential Services Specialist

The Residential Services Specialist will provide direct services to program participants, monitor building and shelter security systems and procedures, and more.

Kalamazoo, MI

Brief Description

The Residential Services Specialist will provide direct services to program participants, monitor building and shelter security systems and procedures, and more.

Hours of work Part-time or sub, overnight, evenings and weekends. Flexible as a response to program needs and as arranged with supervisor.

Starting wage range: Competitive Salary; Excellent Benefits

FLSA Status: Non-Exempt

Department: YW-DAP

Supervised by: Shelter Coordinator and Director of Victim’s Services

Job Responsibilities

  1. Provide direct services to program participants as needed.
  2. Monitor building and shelter security systems and procedures.
  3. Provide crisis intervention, information and referrals as needed.
  4. Provide admittance and intake of shelter residents; arrange alternate shelter, as needed.
  5. Monitor functioning of crisis line; answer, as needed.
  6. Assist in activities related to daily shelter operations.
  7. Assure necessary maintenance and custodial functions, as needed.
  8. Safeguard confidential information gained as a result of the position.
  9. Comply with applicable local, state and federal licensing requirements/certification and or regulations.
  10. Comply with Association policy regarding required reporting of child abuse, elder abuse, suicide and homicide.
  11. Work cooperatively with program participants, YWCA staff and volunteers.
  12. Perform other duties as assigned.

Education requirements, certifications, work experience

  1. High school diploma or equivalent required.
  2. One-year experience in crisis intervention and residential supervision preferred.
  3. Demonstrated assertiveness and ability to manage conflict.
  4. Demonstrated strong oral and written communication skills.
  5. Demonstrated ability to work with people of diverse backgrounds

TRAINING REQUIREMENTS:

  1. Familiarization with YWCA Personnel Policies and Mission.
  2. Appropriate training and in-service which will occur during employment

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