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WISH Outreach and Care Coordinator

Provide case management, health education, and supportive services for high risk, pregnant clients, infants, and families throughout Kalamazoo County. Act as a liaison between the YWCA, health systems, and other direct service providers for WISH home visitation clients. Implement the YWCA’s mission to: Eliminate racism, empower women, and promote peace, justice, freedom and dignity for all.

Kalamazoo, MI

Brief Description

Provide case management, health education, and supportive services for high risk, pregnant clients, infants, and families throughout Kalamazoo County. Act as a liaison between the YWCA, health systems, and other direct service providers for WISH home visitation clients. Implement the YWCA’s mission to: Eliminate racism, empower women, and promote peace, justice, freedom and dignity for all.

Department: Maternal Child Health

Supervisor: Maternal Child Health, Director

FLSA Status: Non-Exempt, Full-Time

Hours of Work: Non-traditional work hours as required to meet client needs for direct services as arranged with supervisor. Occasional evening or weekend work.

Job Responsibilities

  1. Enroll, engage, and retain high-risk prenatal clients, postpartum clients, interconception clients, infants, and toddlers in WISH home visitation services.
  2. Provide case management, conduct enrollment assessment, develop plan of care, make referrals, provide transportation coordination, and follow-up that reduces barriers to care and ensures continual access and engagement with Maternal Child Health services.
  3. Provide clients with one-on-one education and information about family development, maternal and family health, preparing for an infant, and infant/child development.
  4. Facilitate group education and health education community events as needed.
  5. Maintain client records, collect program data, and submit reports as required.
  6. Appropriately handles confidential information and adheres to HIPAA guidelines.
  7. Work collaboratively with the WISH home visitation team to share cases, provide care coordination, and support the health and well-being of clients and their families.
  8. Work collaboratively with clinical providers to assist clients in navigating the healthcare system, including but not limited to receiving early and adequate prenatal services, postpartum care, and well-child visits and enrolling in insurance.
  9. Collaborate with other home visitation programs and direct service providers to engage the community and conduct ongoing outreach activities.
  10. Participate in community coalitions that collaborate around maternal child health.
  11. Comply with Association policy regarding required reporting of suspected child abuse.
  12. As a YWCA employee, project a positive image of the Association and its programs to the community, the Association and the program.
  13. Work cooperatively with program participants, YWCA staff and volunteers.
  14. Perform other duties as assigned.

Education requirements, certifications, work experience

  1. Bachelor’s degree in health, human services, or related field preferred.
  2. At least two years as a professional level experience providing care coordination, preferably in maternal, infant, and/or child health.
  3. Experience with community health, home visitation, and evidenced-based service delivery.
  4. Demonstrated history of program implementation, maternal and child behavior and development, and health education.
  5. Familiarity with community engagement and knowledge of local community resources in Kalamazoo County.
  6. Demonstrated ability to work well with people from various ages, backgrounds, life experiences, and communities.
  7. Understanding of the complex, interrelated issues and concerns contributing to health disparities affecting people of color and Black infant mortality.
  8. Strong computer skills in Microsoft Office Suite and experience with case management software (e.g. Apricot, ChallengerSoft).
  9. Excellent written and verbal communication skills.
  10. Attention to detail and strong organizational skills.
  11. Strong interpersonal skills and ability to work collaboratively on an interprofessional team.
  12. Demonstrated ability to work independently and under pressure.
  13. Bilingual in Spanish or French “Lingala” preferred.

TRAINING REQUIREMENTS:

  1. Orientation to YWCA Personnel Policies, Mission, Purpose and One Imperative.
  2. Racial Justice Training
  3. Orientation to Home Visitation, Confidentiality, Mandatory Reporting.
  4. Other appropriate training and in-service which will occur during employment.

 

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